SHIPPING POLICY
At Stone Candles, we believe shopping for your favorite scents should feel effortless and exciting!
Enjoy FREE shipping and returns with the Checkout+ service—because you deserve a worry-free shopping experience from checkout to delivery. Though exclusions do apply, we hope the below make it super clear for you.
RETURNS, REFUNDS & CLAIMS
Returns must be requested within 30 days of delivery. Unfortunately, we are unable to offer refunds or exchanges after this period.
To initiate a return or refund claim, please use our customer portal HERE.
If a claim is approved, we may offer a:
- Refund
- Replacement
- Store credit
Checkout+ and Return Exclusions
- 25 lb fragrance oil orders
- Pickup fees or carrier pickup charges - returns must be dropped off at the postal service
- Clearance or final sale items
- Issues unrelated to shipping transit
- International orders
Checkout+ Limitation
- Bulk order returns - (1st shipping return label is free)
- All Package Protection claims are subject to review and approval.
RETURNS, REFUNDS & CLAIMS
Without Checkout+
Returns must be requested within 30 days of delivery.
Customers are responsible for return shipping costs.
Please do not send products back without prior authorization from customer support.
Refunds are processed after the returned item is received and inspected. Please allow up to 14 business days for processing once the return arrives at our facility, to see the return in your bank account
Return Eligibility
To qualify for a return, items must:
- Be unused and in original condition
- Be returned in original packaging
- Include proof of purchase or order confirmation
If we receive a return that does not meet the eligibility requirements above, we reserve the right to refund you in part or not at all.
Note that returned items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to Stone Candles' error may be subject to:
- Damage fee
- Partial Refund
- Retrocharge
Partial Refunds
Partial refunds may be issued for:
- Items returned damaged, used, or not in original condition
- Items missing parts not caused by our error
- Returns approved outside the standard return window at our discretion
Once your return is inspected, we will notify you via email regarding the approval or denial of your refund.
Approved returns may be sent to:
Stone Candles
622 N La Brea Ave.
Inglewood, CA 90302
International Return
We do not offer international returns
Late or Missing Refunds
If you have not received your refund:
- Recheck your bank account
- Contact your credit card provider
- Contact your bank regarding processing delays
If you still need assistance, please contact:
orders@stonecandles.com
Gifts
If an item was marked as a gift at checkout, approved returns may be issued as store credit to the gift recipient's account.
Processing & Delivery Times
Regional Transit Times
(Including: Handling, Processing, and Weekends)
UPS Ground transit times (from Los Angeles)
Local / Southern California (Zone 1-2)
Same region (LA, OC, San Diego, Inland Empire):
4-6 days
West Coast / Nearby states (Zone 3-4)
California (far north), Nevada, Arizona, parts of Oregon
5-7 days
Western / Central U.S. (Zone 5-6)
Texas, Colorado, Utah, Washington, Midwest (IL, MO, etc.)
6-8 days
East Coast (Zone 7-8)
New York, Florida, East Coast major cities
8-10 days
USPS Ground Advantage (what replaced First-Class Package + Retail Ground)
Local / SoCal: 5-7 days
West Coast: 6-8 days
Midwest / Texas: 8-10 days
East Coast: 9-11 days
Carrier delivery estimates are not guaranteed unless explicitly stated by the shipping carrier.
Shipping Damage & Delivery Issues
Any shipping-related issue, including damaged, missing, or lost packages, must be reported within 7 days of delivery.
Claims submitted after this period may not qualify for replacement, refund, or carrier claim assistance.
Please retain all original packaging materials when reporting shipping damage.