FREE SHIPPING for online retail orders over $99*!
(excludes clearance, DIY supplies, BURN Members, Candle Makers and Wholesalers. Applicable for U.S. retail orders only)

Customer Service

Returns & Exchanges Information

If there is a product defect or a problem with your order, please email us for the quickest response. 

Order by Phone
We are happy to take your order quickly by phone. Please call our Customer Service Department at: 213.640.4044 Monday-Friday 10AM – 5PM PST

Shipping Info
Hey! Just a reminder that orders are processed and shipped within 1-3 business days after an order is placed, if your order needs verification of payment, it can delay the processing of your order.  This is just an estimate, though, and doesn't include weekends or holidays. You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated.