It is recommended during the initial and subsequent burns of your candle to burn long enough to liquefy the entire top layer of wax, which can take a few hours. Allowing the candle to liquefy from edge-to-edge will keep the opening wide and prevent tunneling. If you feel there is another issue affecting the performance of your candle, please email Customer Service at firstname.lastname@example.org
Our diffusers last approximately 4-6 months. If more fragrance is desired, flip the reeds on a more frequent basis. Please remember to always flip diffuser reed sticks over a towel and wipe bottle so no oil drips onto your table/surface.
It is recommended to trim candle wicks to 1/4" before each use. This will help prevent soot and extend the life of the candle. Do not drop matches or other flammable items into the candle.
Please visit our Product Use & Safety Tips page for more information.
PRODUCT ORDERS & STATUS
Your credit card will be charged in full at the time the order is placed.
We are unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, and PayPal.
Stone Candles does not accept international credit cards at this time.
Stone Candles.com only offers shipping within the United States and its territories.
Stone Candles does not offer shipping to PO Boxes.
Orders shipping to addresses in California and New York are subject to California and New York state sales tax.
Most orders process within 1 - 3 business days and ship the following business day. During high volume periods (i.e. sales and holidays), processing times may increase. UPS transit estimates are based on business days and not inclusive of weekends and holidays. All orders, with the exception of UPS Next Day – Saturday Delivery, will ship Monday – Friday only.
Occasionally, we may be temporarily out-of-stock of an item shown on our website. When this occurs Stone Candles will contact you with an accurate shipping date, provide an alternative option to fulfill an out-of-stock item, or refund the backordered items.
To check the status of your order or find tracking information, please log on to your Stone Candles Account or call Stone Candles Customer Service at 310-559-0133. Stone Candles will provide you with a tracking number via email when your order has been shipped.
Orders are processed when received. To make a change, please call our customer service team at 310-559-0133 as soon as possible. We will make every effort to accommodate your request.
We hope you are 100% satisfied with your purchase from our site. If you are not completely satisfied, Stone Candles will offer a refund on unopened and unused, full-price items within 7 days of your delivery date. Customer must pay for the return shipping of their item. In order to return your item, please call customer service for return authorization approval – you must receive approval from our customer service team in order to return your item to us.
FOR FURTHER QUESTIONS
Contact our customer care:
M-F/ 9AM - 6PM (PST)